Terms of Use

Returns Policy

At the ird nestwe love birds! Therfore we strive to sell good quality products. However there may be an occasion where you may require an exchange or refund. We provide bird friendly products that are safe for your bird.

The bird nest will issue a refund to its customers in the following situations:

• The item/s sold to you is defective through no fault of your own;
• The item/s are not fit for the purpose as described to you by the bird nest; and
• The item does not match the description given by the bird nest.

In the unlikely event that any of the above occur, simply contact us to help get your refund underway. You will need to contact us within a reasonable timeframe of discovering the defect in order to receive a refund. This should be within 7 days of receiving your products.

If the item is faulty, the bird nest can decide to have the item repaired in place of a refund. However if you prefer you can also exchange or receive store credit.

Refunds will not be given if you change your mind, so please choose your items carefully.

If you have any questions at all, send us an email or give us a call.

Shipping

During checkout you will be quoted for an Australia Post standard Post.

We will post your item/s within 3 business days.